KIME
January - May 2026
Insights, exploration and ideation
In the development of KIME, we conducted interviews, mapped insights, user-tested concepts, and iteratively refined our solutions. I was also responsible for designing and testing the website. My favorite part of the process was creating prototypes, testing them with users and developing the visual identity.
KIME is a consulting service that partners with municipalities to strengthen home care services. Our primary target group is home care staff, who often work independently in patients’ homes and have limited opportunities for structured feedback and support. We aim to help municipalities better support this essential workforce.
Through focus groups, interviews, and observations, we identify areas for improvement within home care services and translate these insights into actionable recommendations for decision-makers.
As part of the solution, we developed a communication platform called the “Improvement Portal,” designed to facilitate continuous dialogue between home care staff and municipal decision-makers. The platform fosters transparency, feedback, and collaborative improvement.
Elevating the voices of healthcare professionals is essential. One home care worker shared:
“I have asked for a bin bag in my car for three years, and nothing has happened. I just want to follow hygiene regulations. Decisions move slowly, and I don’t feel included in the process.”
This highlights how frontline workers often experience a lack of influence over decisions that directly affect their daily work.
When we actively involved them, listening, sketching their ideas and working to truly understand their perspectives, their expressions changed. Engagement increased, ownership emerged and the atmosphere shifted from frustration to motivation.
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